We’ve just launched new features to help you work smarter!
We’ve just launched new features to help you work smarter!
Empower users with WhatsApp-based workflow automations that feel magical.
Effortlessly create, manage, and train AI agents to drive efficiencies and deliver powerful, engaging digital experiences.
Effortlessly create, manage, and train AI agents to drive efficiencies and deliver powerful, engaging digital experiences.
Effortlessly create, manage, and train AI agents to drive efficiencies and deliver powerful, engaging digital experiences.
Five Star Reviews
Brands that chose Alix!
Brands that chose Alix!
Features
AI That Builds Customer Value
Harness super-powerful technologies to delight customers and build deeper relationships.
Features
AI That Builds Customer Value
Harness super-powerful technologies to delight customers and build deeper relationships.
Automated Whatsapp Chat
Automated Whatsapp Chat
Engage more users with better WhatsApp chat. Use the intuitive channel to connect customers with powerful AI functionality, including automatically-generated videos, quizzes, polls, newsletters, multilingual services, easy query resolution and more.
Comprehensive analysis
Improved Efficiency
Enhanced Agility
User-Friendly Interface
Cross-Team Collaboration
Create New AI Tools
Create New AI Tools
Enable service experts to identify and implement applications of AI that have a meaningful business impact. Work with Alix to understand the opportunities, risks and develop effective AI approaches. Gain the tools, skills and confidence to continue to build customer value over time using AI.
Learning systems
Real-Time Updates
Centralised Control
User-friendly interface
Cross-Team Collaboration
Do More For Customers
Do More For Customers
Empower teams to collaboratively work with AI automations and simplify repetitive tasks, so that they can focus on customer satisfaction. Enable more choice and self-service, implement triage, improve response times, facilitate analysis and offer new services.
AI-powered chat
User-friendly interface
Centralised platform
Real-time insight
Better engagement
More Features
Powerful Customer Communications
We’ve reimagined customer communications to help you build valuable relationships by leveraging AI.
More Features
Powerful Customer Communications
We’ve reimagined customer communications to help you build valuable relationships by leveraging AI.
Fantastic Resources
Enable your teams and customers with up to date information from a range of public sources. Supercharge engagement by making sure that you always have the latest insight at your fingertips.
Enable your teams and customers with up to date information from a range of public sources. Supercharge engagement by making sure that you always have the latest insight at your fingertips.
Enable your teams and customers with up to date information from a range of public sources. Supercharge engagement by making sure that you always have the latest insight at your fingertips.
Automate time-consuming research tasks
Automate time-consuming research tasks
Automate time-consuming research tasks
Support users through tailored information
Support users through tailored information
Support users through tailored information
Regular community or staff newsletters
Regular community or staff newsletters
Regular community or staff newsletters
Tools for field staff to help customers
Tools for field staff to help customers
Tools for field staff to help customers
Helpful Content
Transform your existing documents into bite-sized content, videos and newsletters. Personalise user journeys to customers' needs and interest. Save time managing queries through better digital experiences.
Transform your existing documents into bite-sized content, videos and newsletters. Personalise user journeys to customers' needs and interest. Save time managing queries through better digital experiences.
Transform your existing documents into bite-sized content, videos and newsletters. Personalise user journeys to customers' needs and interest. Save time managing queries through better digital experiences.
New formats help customers self-serve
New formats help customers self-serve
New formats help customers self-serve
Unique customer communications journeys
Unique customer communications journeys
Unique customer communications journeys
Personalisation at scale for all your users
Personalisation at scale for all your users
Personalisation at scale for all your users
Supercharge productivity with new tools
Supercharge productivity with new tools
Supercharge productivity with new tools
Dynamic AI Chat
Offer users content-rich chat that identifies the user's need and provides salient answers. Avoid repetitive queries by offering digital customer service that gets it right first time.
Offer users content-rich chat that identifies the user's need and provides salient answers. Avoid repetitive queries by offering digital customer service that gets it right first time.
Offer users content-rich chat that identifies the user's need and provides salient answers. Avoid repetitive queries by offering digital customer service that gets it right first time.
Intuitive and dynamic customer interface
Intuitive and dynamic customer interface
Intuitive and dynamic customer interface
Triage customers through interactive chat
Triage customers through interactive chat
Triage customers through interactive chat
Innovative training that reinforces learning
Innovative training that reinforces learning
Innovative training that reinforces learning
Empower staff to focus on high value tasks
Empower staff to focus on high value tasks
Empower staff to focus on high value tasks
BENEFITS
Why You'll Love Our AI-Powered Platform!
Say goodbye to manual tasks and hello to efficiency, personalisation, and smarter decision-making with our AI-powered platform.
BENEFITS
Why You'll Love Our AI-Powered Platform!
Say goodbye to manual tasks and hello to efficiency, personalisation, and smarter decision-making with our AI-powered platform.
Increased Engagement
Smart chat enables customers to complete tasks at their convenience. Supercharge engagement with accessibility features for low literacy and ESL users.
Increased Engagement
Smart chat enables customers to complete tasks at their convenience. Supercharge engagement with accessibility features for low literacy and ESL users.
Increased Engagement
Smart chat enables customers to complete tasks at their convenience. Supercharge engagement with accessibility features for low literacy and ESL users.
Personalisation at Scale
Offer tailored user experiences that adjust to your users’ needs. Reduce call centre traffic and enable customers to self-serve and get exactly what they need 24/7.
Personalisation at Scale
Offer tailored user experiences that adjust to your users’ needs. Reduce call centre traffic and enable customers to self-serve and get exactly what they need 24/7.
Personalisation at Scale
Offer tailored user experiences that adjust to your users’ needs. Reduce call centre traffic and enable customers to self-serve and get exactly what they need 24/7.
Automated Workflows
Harness AI efficiencies to complete repetitive tasks and enable your teams to focus on the high value tasks that really matter to your customers.
Automated Workflows
Harness AI efficiencies to complete repetitive tasks and enable your teams to focus on the high value tasks that really matter to your customers.
Automated Workflows
Harness AI efficiencies to complete repetitive tasks and enable your teams to focus on the high value tasks that really matter to your customers.
Boost Team Performance
Co-design AI Agents with your teams so that they can supercharge their productivity. Showcase innovation within your organisation to inspire others.
Boost Team Performance
Co-design AI Agents with your teams so that they can supercharge their productivity. Showcase innovation within your organisation to inspire others.
Boost Team Performance
Co-design AI Agents with your teams so that they can supercharge their productivity. Showcase innovation within your organisation to inspire others.
Powerful Integrations
Leverage insights from AI agents and enhance coordination among teams through single customer views - all in your existing software suite.
Powerful Integrations
Leverage insights from AI agents and enhance coordination among teams through single customer views - all in your existing software suite.
Powerful Integrations
Leverage insights from AI agents and enhance coordination among teams through single customer views - all in your existing software suite.
Real-Time Insight
Analytics to inform decision-making, strategy and team collaboration. Full customer data and conversation details available via Alix's platform.
Real-Time Insight
Analytics to inform decision-making, strategy and team collaboration. Full customer data and conversation details available via Alix's platform.
Real-Time Insight
Analytics to inform decision-making, strategy and team collaboration. Full customer data and conversation details available via Alix's platform.
Cost Efficiency
Great Automations
Easy to Use
Customer Insights
New Services
Level Up with AI!
Old School vs. AI Cool
Why stick with outdated methods when you can breeze through your work with AI? Let us show you how our smart tech leaves the old way in the dust.
Level Up with AI!
Old School vs. AI Cool
Why stick with outdated methods when you can breeze through your work with AI? Let us show you how our smart tech leaves the old way in the dust.
Traditional
Traditional
Traditional
Manual Data Processing
Manual Data Processing
One Size Fits All
One Size Fits All
Time-Consuming Triage
Time-Consuming Triage
Manual Research Tasks
Manual Research Tasks
Complex Reference Documentation
Complex Reference Documentation
Inconsistent Quality
Inconsistent Quality
Low Response Rates
Low Response Rates
Confusing Data
Confusing Data
Alix AI
Alix AI
Alix AI
Sophisticated AI Workflows
Sophisticated AI Workflows
Personalised AI Chat
Personalised AI Chat
Automated Prioritisation
Automated Prioritisation
Instant Information Updates
Instant Information Updates
Bite-Sized Relevant Answers
Bite-Sized Relevant Answers
High-Performing AI
High-Performing AI
Realtime Customer Feedback
Realtime Customer Feedback
Deep Customer Insight
Deep Customer Insight
Frequently Asked Questions
AI Agents Got You Thinking? Let’s Break it Down!
We’ve gathered the queries that come up most often here. Take a look at our FAQs and find the answers you need.
Frequently Asked Questions
AI Agents Got You Thinking? Let’s Break it Down!
We’ve gathered the queries that come up most often here. Take a look at our FAQs and find the answers you need.
What are AI agents and how can they help my business?
AI agents are fully autonomous systems that save time on complex manual tasks, enabling your business to do more. By combining various approaches, AI agents are able to take nuanced decisions, much like a human. Alix AI agent platform enables staff members to oversee work and manage approvals.
How reliable is an AI agent?
A new agent is like a recently hired employee, so training the agent is an important phase that helps to ensure the business goals are met. Over time, results improve until a satisfactory threshold is met. Human oversight functionality and guardrails protect your business and help increase efficiency.
How does Alix enhance customer communications?
Alix enables you to harness internal and external content to supercharge your communications. Updating content, getting answers to questions and personalising communications at scale all become possible with the platform.
Is the platform easy to use?
Absolutely! Alix co-designed the platform with all users in mind and takes care to ensure that the approach is accessible and easy to use. This means that communications can serve users that might otherwise need one on one support - one more reason that your business will unlock efficiencies.
Do I need a Whatsapp for Business license?
If you want to offer Whatsapp chat, you do not need to have your own license but we recommend it. A Whatsapp for Business is free to apply for and you may already have a Meta account if your organisation uses Instagram or Facebook for marketing or communications. Approval takes around 48 hours.
What support will I get from the Alix team?
Alix will run through a short co-design and workshop period with you and your wider team to clarify business goals and processes. Your dedicated project lead will work with you through the beta stages of Agent implementation, helping you to steer your AI agent’s performance.
What about data privacy?
Alix will work with you to meet your internal privacy standards and relevant regulation. We can help to keep proprietary documents under your control, ensure that hosting is aligned to your guidelines and advise on data security.
What are AI agents and how can they help my business?
AI agents are fully autonomous systems that save time on complex manual tasks, enabling your business to do more. By combining various approaches, AI agents are able to take nuanced decisions, much like a human. Alix AI agent platform enables staff members to oversee work and manage approvals.
How reliable is an AI agent?
A new agent is like a recently hired employee, so training the agent is an important phase that helps to ensure the business goals are met. Over time, results improve until a satisfactory threshold is met. Human oversight functionality and guardrails protect your business and help increase efficiency.
How does Alix enhance customer communications?
Alix enables you to harness internal and external content to supercharge your communications. Updating content, getting answers to questions and personalising communications at scale all become possible with the platform.
Is the platform easy to use?
Absolutely! Alix co-designed the platform with all users in mind and takes care to ensure that the approach is accessible and easy to use. This means that communications can serve users that might otherwise need one on one support - one more reason that your business will unlock efficiencies.
Do I need a Whatsapp for Business license?
If you want to offer Whatsapp chat, you do not need to have your own license but we recommend it. A Whatsapp for Business is free to apply for and you may already have a Meta account if your organisation uses Instagram or Facebook for marketing or communications. Approval takes around 48 hours.
What support will I get from the Alix team?
Alix will run through a short co-design and workshop period with you and your wider team to clarify business goals and processes. Your dedicated project lead will work with you through the beta stages of Agent implementation, helping you to steer your AI agent’s performance.
What about data privacy?
Alix will work with you to meet your internal privacy standards and relevant regulation. We can help to keep proprietary documents under your control, ensure that hosting is aligned to your guidelines and advise on data security.